At ParaSofts, we adhere to standardized industry practices in our approach to refunds. We employ fair assessment practices, ensuring that all refund claims undergo thorough scrutiny to reach mutually agreeable decisions. Our policies are meticulously crafted to address a variety of needs and business scenarios.

Coverage & Scope

This Refund Policy outlines ParaSofts' procedures and principles regarding refunds. It does not extend to the practices of entities not owned or controlled by ParaSofts, including third-party service providers or websites linked to by ParaSofts.

Qualification for Refunds

Refunds are considered under extreme circumstances where alternative solutions are unattainable. Each case undergoes rigorous evaluation against predefined conditions, including:

1.     Development/post-sales operations not initiated

2.     Issues beyond feasible rectification

3.     Compliance with payment terms

4.     Non-utilization of information for monetary gain

5.     Validity and substantiation of refund claims

6.     Exclusion of billing disputes from banks or payment vendors

Please note: Violation of any of the above conditions renders the refund claim void. Refund decisions are conclusive and irreversible.

Refund Process

Pre-Refund:

1.     Evaluation and verification of refund queries

2.     Alignment with applicable parameters and references

3.     Facilitation of refunds as per permissible circumstances, either partial or full

Post-Refund:

1.     Agreement signing for confirmation

2.     Disposal of shared information and communications as instructed

Transaction:

1.     Refund processing within 7-10 business days post-agreement signing

2.     Refund issued in the original charged currency, subject to exchange rate variations and potential bank fees

Information Collection ParaTech reserves the right to amend this policy periodically without prior notice. Users are encouraged to review the policy periodically for updates. For further inquiries regarding our Refund Policy, please contact us at [email protected].